At Hughes Insurance we are committed to providing you with the best possible service at all times. However, we realise that mistakes and misunderstandings sometimes happen. If you are not satisfied with our service, we would like to know about it as soon as possible. We value the opportunity to investigate your concerns, and we are committed to handling complaints fairly, thoroughly and promptly. Please fill out the form below with your contact details, and your complaint, and we will get back to you as soon as possible.

If you would prefer to simply leave some feedback, we would love to hear from you. Please complete this form.

Alternative ways to submit your complaint

  • Contact us by phone and ask to speak to a manager
  • Write to us – Strangford House, 4 Jubilee Road, Newtownards, Co Down, BT23 4WN
  • Send us an email –

How we will deal with your complaint

  • Your complaint will be dealt with by a manager in the appropriate department or a member of our Complaints Team
  • If we have completed our investigation of your complaint and you remain dissatisfied following our response, you may refer your complaint to:

Financial Ombudsman Service

The Financial Ombudsman Service provides an independent service that can investigate complaints against financial firms. They will consider a complaint if you have given us the opportunity to resolve the matter and normally only cases that are referred to them within six months of the date of our response. Further information is available on the Financial Ombudsman Service website

Financial Ombudsman Service
Exchange Tower
E14 9SR
Phone: 0800 023 4567 (Calls to this number are free from mobile phones and landlines)
Phone: 0300 123 9123 (Calls to this number cost no more than calls to 01 and 02 numbers)
Fax: 0207 964 1001

Information Commissioner’s Office

If your complaint is about our processing of your personal information, you are entitled to refer your complaint to the Information Commissioner’s Office (ICO) at any time. Further information is available on the Information Commissioner’s Office website