At Hughes Insurance we are committed to providing you with the best possible service at all times. However, we realise that mistakes and misunderstandings sometimes happen. If you are not satisfied with our service, we would like to know about it as soon as possible. We value the opportunity to investigate your concerns, and we are committed to handling complaints fairly, thoroughly and promptly. Please fill out the form below with your contact details, and your complaint, and we will get back to you as soon as possible.
If you would prefer to simply leave some feedback, we would love to hear from you. Please complete this form.
Alternative ways to submit your complaint
How we will deal with your complaint
Financial Ombudsman Service
The Financial Ombudsman Service provides an independent service that can investigate complaints against financial firms. They will consider a complaint if you have given us the opportunity to resolve the matter and normally only cases that are referred to them within six months of the date of our response. Further information is available on the Financial Ombudsman Service website www.financial-ombudsman.org.uk
Financial Ombudsman Service
Phone: 0800 023 4567 (Calls to this number are free from mobile phones and landlines)
Phone: 0300 123 9123 (Calls to this number cost no more than calls to 01 and 02 numbers)
Fax: 0207 964 1001
Information Commissioner’s Office
If your complaint is about our processing of your personal information, you are entitled to refer your complaint to the Information Commissioner’s Office (ICO) at any time. Further information is available on the Information Commissioner’s Office website www.ico.org.uk.
Online Dispute Resolution (ODR)
If you purchased a Hughes Insurance product online and are unhappy with the product or service received, the European Commission Online Dispute Resolution platform is also available to you, to make a complaint. The ODR platform has been developed to assist European Union (EU) residents, who have bought goods or services online, resolve complaints with the company who provided the goods or service. ODR platform allows access to a number of dispute resolution tools. If you have purchased a Hughes Insurance product online you can submit a complaint through the ODR platform. You can access the ODR website by clicking the following link https://ec.europa.eu/consumers/odr The following information will be helpful if completing an ODR form through their website:
Company Name: Hughes Insurance Services Limited
Our Email Address: firstname.lastname@example.org
Our Website Address: www.hughesinsurance.co.uk
Our Address: Strangford House, 4 Jubilee Road, Newtownards, County Down, BT23 4WN
Please note, you can alternatively submit your complaint directly to Hughes Insurance by emailing email@example.com