Phone Lines


We encourage customers to use our website for a Car Insurance quote as our best rates are available online.

If you would prefer to email, please contact customer.service@hughesinsurance.co.uk.

Call Hughes

028 9104 2042

Web Chat

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  • Web chat
Talk to one of our insurance advisors now
Start a live chat

Phone Lines Opening Times

Call us on:

028 9104 2042

Sales Enquiries
  • Monday to Friday Exc Tuesday
    09:00 – 18:00
  • Tuesday
    09:30 – 18:00
  • Saturday
    09:00 – 13:00
  • Sunday
    Closed
Renewal Enquiries
  • Monday to Friday Exc Tuesday
    09:00 – 18:00
  • Tuesday
    09:30 – 18:00
  • Saturday
    09:00 – 13:00
  • Sunday
    Closed
Customer Service Enquiries
  • Monday to Friday Exc Tuesday
    09:00 – 18:00
  • Tuesday
    09:30 – 18:00
  • Saturday
    09:00 – 13:00
  • Sunday
    Closed

MIS logo

Call M.I.S Claims now on 028 9041 0220. Open 24/7, 365 days a year.

Further Support

We know this is an uncertain time for many of our customers. If you have been financially impacted due to the pandemic or cost of living crisis, we would encourage you to contact us if you are worried about being unable to make payments, please rest assured we’ll be as flexible as we can.

For more information visit our help guide here

Policy enquiryPolicy enquiry

We want you to have confidence in your cover. Have a question or concern about your policy? Leave your details and your query in the form and we’ll get back to you as soon as possible.

Make an enquiry

Send us your feedbackGive us your feedback

To ensure we’re providing the best service possible, we welcome your thoughts on Hughes. Tell us what we’re doing well and what we could be doing better.

Provide feedback

Make a complaintMake a complaint

Sometimes mistakes and misunderstandings happen. If you’re disappointed with any element of our service, please let us know and we’ll do our very best to fix it.

Submit a complaint

Make a complaintUpload NCB

We may have asked you to send us proof of your No Claims Bonus when you took out insurance with us. This form helps you provide that information.

Upload NCB

Send us your feedbackProvide vehicle invoice

We may have asked you to provide us with a vehicle invoice, detailing what you have paid for your car or van. This form helps you provide that information.

Provide invoice

Make a complaintUpload Documents

We may have asked you to send us a document when you purchased your insurance policy. This form helps you provide that information.

Submit a document